Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help.

Returns

• You may return items within 30 days of delivery.

• To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

• A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products

• Digital downloads or software

• Gift cards

• Items marked as final sale or clearance

Return Process

To initiate a return:

1. Contact us at info@professionalgearhub.com with your order number and reason for return.

2. We will provide return instructions and, if applicable, a return shipping label.

3. Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Refunds

• If your return is approved, a refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, unless the return is due to our error (e.g. wrong or defective item).

Exchanges

If you received a damaged or incorrect item, we will gladly replace it. Please contact us within 7 days of delivery for assistance.

Return Shipping

• Customers are responsible for return shipping costs, unless the product is damaged or incorrect.

• We recommend using a trackable shipping method to ensure your return is received.

Contact Us

If you have any questions about our return policy, please reach out:

Email: info@professionalgearhub.com
Phone: +852 51384374